Terms of Service

Welcome to Aqsaislamic. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

Aqsaislamic reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Any changes will be effective immediately once posted on our website.

By continuing to use our website after changes are posted, you agree to the updated terms.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However, minor variations in product colour, appearance, packaging, or design may occur due to screen settings, lighting, manufacturing variations, or changes in packaging.

Aqsaislamic reserves the right to correct any errors, inaccuracies, or omissions and to update product information at any time.

3. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

You agree to provide accurate and complete information when placing an order and to use a valid payment method.

Aqsaislamic reserves the right to cancel or refuse an order in cases including, but not limited to:

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorised transactions.

• Product availability issues.

• Incomplete or inaccurate customer information.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to our refund process.

4. Orders & Order Confirmation

Placing an order on our website does not automatically guarantee acceptance of the order.

Once your order is placed, you may receive an order confirmation. Aqsaislamic reserves the right to cancel an order before dispatch for valid reasons, including product availability, payment issues, incorrect information, or suspected fraudulent activity.

Please ensure that your delivery address and contact information are correct before completing your purchase.

5. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated on our website or during the ordering process.

Delivery timelines may vary due to courier delays, weather conditions, public holidays, unforeseen circumstances, or other factors outside our control.

Aqsaislamic cannot be held responsible for delays caused by third-party courier or logistics providers.

Customers are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the order where required.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

A return or refund request may be considered only when the product received is defective/damaged or is different from the product ordered.

An unboxing video is mandatory for return or refund claims. The video must clearly show the package being opened and the product received.

All claims are subject to verification and approval by the Aqsaislamic team.

Please do not return any product without contacting our support team and receiving confirmation.

7. Cancellation

Orders may only be cancelled before they are processed or dispatched, where applicable.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact our customer support team as soon as possible with your Order ID.

8. Website Use

You agree to use the Aqsaislamic website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the website's operation or security.

• Copy, reproduce, distribute, or exploit website content without permission.

• Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to our website if these terms are violated.

9. Intellectual Property

All content available on the Aqsaislamic website, including but not limited to logos, brand names, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Aqsaislamic unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, or other service providers.

Aqsaislamic is not responsible for interruptions, errors, delays, or issues caused directly by third-party services, although we will make reasonable efforts to assist customers where possible.

11. Limitation of Liability

Aqsaislamic will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products, to the extent permitted by applicable law.

Our liability, where applicable, will be limited to the value of the product or order giving rise to the claim.

12. Privacy

Your use of our website is also subject to our Privacy Policy. We may collect and process information necessary to process orders, payments, deliveries, customer support requests, and other legitimate business activities.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or your use of the website shall be subject to the applicable jurisdiction of the courts in India.

14. Contact Us

If you have any questions regarding these Terms of Service, your order, or our policies, please contact the Aqsaislamic customer support team through the contact details provided on our website.

By using the Aqsaislamic website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.