Shipping Policy

At Aqsaislamic, we work to ensure that your order reaches you safely and on time. Please review the following shipping and delivery information before placing your order.

1. Order Processing

Once your order is successfully placed, our team will process and prepare it for dispatch.

Orders are generally dispatched after successful order confirmation and verification.

2. Delivery Time

Our general delivery time is 7–10 working days from the date your order is dispatched.

Most orders are expected to arrive within this estimated period. However, delivery times may vary depending on the destination, courier operations, weather conditions, and other circumstances.

For customers located in interior, remote, or less accessible areas, delivery may take longer than the standard 7–10 working days.

The delivery timeframe provided is an estimated timeframe and not a guaranteed delivery date.

3. Delivery Delays

While we make every reasonable effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Remote or interior delivery locations

• Courier or logistics delays

• Weather conditions

• Public holidays

• Natural disasters or unforeseen circumstances

• Incorrect or incomplete delivery information

• High order volumes or operational issues

In such situations, we request your patience while our logistics partners work to complete the delivery.

4. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required details at the time of placing an order.

Aqsaislamic will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Tracking

Where tracking information is available, customers may receive shipment tracking details after their order has been dispatched.

You can use the tracking information to check the latest status of your shipment.

6. Delivery Attempts

Our courier partners may make delivery attempts at the address provided during checkout.

If delivery cannot be completed due to the recipient being unavailable, an incorrect address, or other circumstances, the courier may make another attempt or return the package according to their policies.

7. Contact Us

If your order has not arrived within the expected delivery timeframe or you have any concerns regarding your shipment, please contact our customer support team with your Order ID.

Our team will assist you in checking the latest status of your order.