Refund policy

Return & Refund Policy

At Aqsaislamic, we take great care to ensure that your order reaches you safely and exactly as you ordered it. However, in the unlikely event that you receive a defective product or an incorrect item, we are here to help.

When Can You Request a Return?

A return or refund request will only be accepted in the following cases:

  • The product received is defective or damaged.

  • You have received a different product than the one you ordered.

Returns or refunds will not be accepted for reasons such as change of mind, personal preference, incorrect product selection, or normal wear and tear.

Unboxing Video Is Mandatory

To ensure a smooth and fair resolution, you must record a continuous, clear unboxing video while opening your package.

The video should:

  • Clearly show the package before opening.

  • Show the package being opened in one continuous recording.

  • Clearly show the product and any defect or mismatch.

  • Show the order/product details whenever applicable.

Without a valid unboxing video, we may not be able to process a return or refund request.

How to Request a Return or Refund

If you receive a defective or incorrect product:

  1. Record the unboxing video as described above.

  2. Contact our customer support team with your Order ID and the unboxing video.

  3. Our team will carefully review and verify the issue.

  4. Once the issue is verified and approved, we will provide the appropriate return/refund instructions.

  5. The refund will be processed after the returned product, where applicable, has been received and verified by our team.

Verification & Approval

Every return and refund request is subject to verification by the Aqsaislamic team.

If the product is confirmed to be defective or different from the product ordered, the request will be approved and the refund will be processed according to our verification.

If the issue cannot be verified, or if the required unboxing video is not provided, the return/refund request may be rejected.

Important

Please do not send any product back without first contacting our support team and receiving confirmation from us.

We strongly recommend inspecting your package and recording the complete unboxing process immediately after delivery.

For any questions regarding returns or refunds, please contact our customer support team with your Order ID.